Terms and Conditions

Payments​

The customer will pay Pretty Fly Co a non-refundable booking fee of 50% of the total invoice value. This booking fee secures the date and will be deducted from the total amount payable.

The remaining 50% balance is due on the Final Balance Due Date stated on the invoice.

We will provisionally hold your date for 24 hours to allow time for the booking fee payment. Your booking is not confirmed until the booking fee has been received. After 24 hours the date may be released and you will need to contact us again to confirm availability.

Bookings made within 7 days of the event date require full payment at the time of booking and are non-refundable.

Payment can be made via the card payment link, or by bank transfer to:
Pretty Fly Co (Monzo Business Account)
Sort code: 04-00-04
Account number: 70129280

Please use your name as the payment reference and email us to confirm payment has been made. If payment is sent without notification, we cannot guarantee your booking is secured.

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Cancellation Policy

Cancellations must be made in writing (email or message).

If the customer cancels before 9:00am on the Final Balance Due Date, the booking fee (deposit) will be retained and no further payments will be required.

If the customer cancels at or after 9:00am on the Final Balance Due Date, the full invoice amount remains payable and must be paid by bank transfer.

If Pretty Fly Co cancels at any time, we will either:

• arrange an alternative stylist to fulfil the booking (subject to availability), or

• provide a full refund, including the booking fee.

 

Terms & Conditions

1. Hire items are supplied for the agreed hire period only. Keeping items beyond the agreed time may incur additional charges.

2. If any items are kept overnight, they must be stored indoors. Failure to do so may result in additional charges and/or replacement fees.

3. Where items are purchased or custom-made specifically for your booking, these cannot be cancelled once the booking fee has been paid.

4. The customer is responsible for hire items from the time of delivery/setup until collection. Any loss or damage may incur additional costs, including damage caused by guests or venue staff.

5. Changes to the colour scheme/theme after the booking fee has been paid may incur additional costs. If you are not 100% sure of your colour scheme/theme when paying your booking fee, please notify us at the time of booking.

6. A security deposit is required for hired items (amount stated on invoice). This must be paid along with the final balance and will be returned within 24 hours of return/collection and inspection, provided all items are received back in good condition.

7. Please ensure clear access to the setup area at the agreed time. If any items need moving (including furniture or cars blocking doors/access routes), this must be done prior to our arrival. If the venue does not provide access at the agreed time, or delays entry/loading/unloading, and we are required to leave to attend another booking, Pretty Fly Co will not be held liable for any losses, delays, incomplete setup, or reduced hire time. Any additional visit, waiting time, or rescheduling required as a result may be subject to an additional fee.

8. Outdoor installations may require ground pegs. If items are placed outdoors, the customer must have a suitable back-up plan for poor weather. We cannot reschedule due to weather. We cannot install outdoors if it is raining, if rain is forecast during installation, or if conditions are unsafe (including strong winds). If strong winds occur after setup, we are not responsible for any damage, movement, or collapse of outdoor items caused by wind/weather, and items may need to be moved indoors for safety.

9. Installations and collections outside of agreed working hours may be subject to an additional fee.

10. Balloon warning: Balloons are fragile and must be handled with care. Once delivered/installed or collected, Pretty Fly Co cannot be held responsible for damage caused by mishandling, venue conditions, guests, or weather/temperature changes. Balloons expand in heat and may pop. We take all reasonable steps to avoid this, however we cannot be held responsible for balloon popping due to weather/temperature conditions outside of our control.

 

Shipping (if applicable)

We ship balloons via DHL tracked delivery. Balloons are spot-checked for 48 hours prior to dispatch. Once delivered, balloons become the customer’s responsibility and aftercare instructions must be followed. Pretty Fly Co is not liable for damage caused during shipping or mishandling after delivery, except where the issue is caused by our error or faulty packaging.

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Acceptance

By paying the booking fee, you confirm acceptance of these Terms & Conditions and the Cancellation Policy.